Easy Usability for All
March 01, 2022
Easy Usability for All
Score 8 out of 10
- Server Based
Overall Satisfaction with NEXGEN Asset Management
We use NEXGEN as a City Water Department. We use it for inventory, purchase orders, service requests, work orders, asset management, reporting, etc. Most frequently we will use it for the requests that come in from citizens on a daily basis and create work orders. We use NEXGEN to keep track of all the work that is done by our department, and as a database of that information when we need to pull reports. It also is the only program we use to keep track of our inventory, so we use it as a reference on a regular basis of when we need to buy more parts, etc.
- Customer Service
- Am currently having issues with getting PM's to generate
- Customer service is great 75% of the time, but there are more difficult issues on the occasion that it takes me a while to hear back on, and I have to check-in
- Has helped our department keep much better track of inventory, so we don't buy parts we don't need
- Has made our reporting on broken water mains etc. much more accurate
- Helps us keep track of contractor/customer damage to our utilities so we have hard evidence when needing to bill for damages
Usability is great, I really think employees at any level can access and navigate it easily. I have seen extremely difficult programs to navigate, and NEXGEN is not like that at all.
NEXGEN is much more user-friendly, has the capabilities we need for our department, and is much more reliable. When using Tyler the program will crash on a regular basis and isn't accessible during that time, which is a huge issue for me because I am primarily working within that system throughout my whole workday. I've worked with NEXGEN for 5 years and it has only crashed once, and it was back up and functional within just a few hours. NEXGEN has the capabilities we need in a program where Tyler is lacking.
Do you think NEXGEN Asset Management delivers good value for the price?
Are you happy with NEXGEN Asset Management's feature set?
Did NEXGEN Asset Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NEXGEN Asset Management go as expected?
I wasn't involved with the implementation phase
Would you buy NEXGEN Asset Management again?
I already do recommend NEXGEN to colleagues because I think the accessibility is so great. It is very user-friendly for people who are great with technology. I have tested/used other programs and I can truly say that most other programs are not as user-friendly as NEXGEN. I did not learn how to use NEXGEN by going to a conference or learning from their employees myself. But, just from second-hand knowledge and exploring the system myself, I was able to learn how to do almost everything I needed. When I can't figure something out, I just send out an email and receive information back very quickly.