Easy Usability for All
March 01, 2022
Easy Usability for All
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- Server Based
Overall Satisfaction with NEXGEN Asset Management
We use NEXGEN as a City Water Department. We use it for inventory, purchase orders, service requests, work orders, asset management, reporting, etc. Most frequently we will use it for the requests that come in from citizens on a daily basis and create work orders. We use NEXGEN to keep track of all the work that is done by our department, and as a database of that information when we need to pull reports. It also is the only program we use to keep track of our inventory, so we use it as a reference on a regular basis of when we need to buy more parts, etc.
- Customization
- Reporting
- Customer Service
- Am currently having issues with getting PM's to generate
- Customer service is great 75% of the time, but there are more difficult issues on the occasion that it takes me a while to hear back on, and I have to check-in
- Has helped our department keep much better track of inventory, so we don't buy parts we don't need
- Has made our reporting on broken water mains etc. much more accurate
- Helps us keep track of contractor/customer damage to our utilities so we have hard evidence when needing to bill for damages
NEXGEN is much more user-friendly, has the capabilities we need for our department, and is much more reliable. When using Tyler the program will crash on a regular basis and isn't accessible during that time, which is a huge issue for me because I am primarily working within that system throughout my whole workday. I've worked with NEXGEN for 5 years and it has only crashed once, and it was back up and functional within just a few hours. NEXGEN has the capabilities we need in a program where Tyler is lacking.
Do you think NEXGEN Asset Management delivers good value for the price?
Yes
Are you happy with NEXGEN Asset Management's feature set?
Yes
Did NEXGEN Asset Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NEXGEN Asset Management go as expected?
I wasn't involved with the implementation phase
Would you buy NEXGEN Asset Management again?
Yes