Nextiva high!
November 13, 2023

Nextiva high!

Steve Jewell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Small Business Phone Service

Overall Satisfaction with Nextiva Business Phone Service

We use the service for primary communication.
All staff use everyday and our customers have clear/immediate line of communication with us.
There is no down time with our communication system.

Pros

  • Technical support
  • Follow up on experiences with staff
  • The app is very intuitive

Cons

  • Id like an assigned support tech during set up
  • Less time accessing messages
  • Zero downtime
  • No dropped calls

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

The contact integration and call flow setup/adjust is easy to use.

Nextiva Feature Ratings

10.0
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
10
Directory of employee names
10
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
10.0
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
10
10.0
Mobile app for iOS
10
Mobile app for Android
10

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