Quality Service
November 16, 2023

Quality Service

Lindsey McBain | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

VoIP Call Center

Overall Satisfaction with Nextiva Business Phone Service

Nextiva Business Phone Service has amazing customer service support for our teams. We have had very few issues with service since switching over to their service. We used to have multiple down times and no longer experience those issues. They also support the growth of our business easily and allow us to grow from small size to larger more complex operations. They also offer information on new solutions.

Pros

  • Customer Service
  • No Down Times
  • Call Center Solutions

Cons

  • More advancement on the app

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

It has been very useful for opening new locations smoothly.

Nextiva Feature Ratings

User templates
9
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Message alerts
9
Video screen sharing
Not Rated
Mobile app for iOS
8
Mobile app for Android
8

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