Item: Nextiva
Rating: 8
Author: Tristin Negron

Overall Satisfaction with Nextiva Business Phone Service

Use Cases and Deployment Scope

Nextiva has been great, I recently took over this position and they have made the transition so smooth, and they have really been there to help me navigate changes and learn how to use the system. We use their call recording system, and we use their analytics daily. Those features have helped us improve our calls, and help us better out sales.

Pros and Cons

Pros

Support
Easy to use

Cons

Adding users to call groups on the Nextiva recording app
Easier ways to access specific user analytics

Return on Investment

Recording has helped us improve our calls and customer turnover rate
Analytics have helped us improve individually and help us track where we are short and where we are succeeding

Alternatives Considered

Nextiva Business Phone Service is definitely better than RingCentral. It is more user friendly and has more ability to track calls

Key Insights

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Likelihood to Recommend

Nextiva Business Phone Service has helped make it easier for us to track our numbers more effectively and it has helped us improve our training/calls which has lead to a higher customer turnover. Improvement could be used on the Nextiva recording app, you can add the licenses under the specific users, but you can't add them to the Nextiva Recorder yourself, you have to call support and have them add it.

Nextiva Feature Ratings

Comments

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Great Service, definitely worth it!

Software Version