Nextiva: what once was great, suffers from big updates.
November 16, 2023
Nextiva: what once was great, suffers from big updates.
Score 2 out of 10
Vetted Review
Verified User
Software Version
VoIP Call Center
Overall Satisfaction with Nextiva Business Phone Service
We use it to communicate with patients and communicate within our organization. Our business would have a problem with communicating with patients and making sales if we did not have a phone service. Nextiva allows us to manage our scope of work by providing a communication outlet for our patients and allows our users to keep phone time up to answer incoming calls as well as call out to agencies.
- Price of service
- Enterprise service
- Nextiva One Functionality
- Better call center UI
- Unity has allowed a good monitor of agents
- Nextiva One has brought downtime to the phones.
Do you think Nextiva delivers good value for the price?
No
Are you happy with Nextiva's feature set?
No
Did Nextiva live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Nextiva go as expected?
I wasn't involved with the implementation phase
Would you buy Nextiva again?
No