Item: Nextiva
Rating: 8
Author: Verified User

Overall Satisfaction with Nextiva Business Phone Service

Use Cases and Deployment Scope

Our business uses Nextiva Business Phone Service to manage incoming and outgoing phone calls and text correspondence with our valued customers. This service allows customization for an organized call flow, which helps ensure calls are being directed to the correct departments. It also helps us keep a real-time log of missed calls and voicemails.

Pros and Cons

Pros

Manage incoming calls
Website and app to manage account
Live 24/7 customer support

Cons

Although website and app is available, they have some lag and bug issues
Text customization
Easier call-waiting and transferring

Return on Investment

Allows easy customer communication (positive)
Customization of account settings (positive)
Bugs on app (negative)

Alternatives Considered

Our company chose Nextiva before my arrival, so I am unsure of other platforms considered. However, we have never considered switching in the few years we have been with Nextiva.

Key Insights

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Other Software Used

FieldEdge by Xplor, Apple iCloud, Google Drive

Likelihood to Recommend

Managing call flow and text correspondence can be easy for small businesses with the help of Nextiva. At our small business, we usually have 1-3 receptionists available each day and receive anywhere from 10-30 calls daily. Nextiva has been instrumental in helping us communicate quickly and efficiently with our customers. If you're a small business, Nextiva could be a great choice for you as well. However, it may not be the best option for larger, more established companies due to bugs, speed, and user-friendly capabilities on their website and app.

Nextiva Feature Ratings

Comments

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Nextiva is Great for Small Businesses!

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