Item: Nextiva
Rating: 7
Author: Matthew Heppert

Use Cases and Deployment Scope

We are light industrial staffing company recruiting and placing individuals at manufacturing companies. Our office receives a high-volume of calls over the course of the day and Nextiva VoIP phones provide a reliable solution for communications. Call quality is great, access to account support is also good. The only criticism that I have is the Nextiva App, which tends to be quite buggy.

Pros and Cons

Call quality
account management
configuration options

Nextiva App
Customer support has long wait times

Return on Investment

fewer dropped calls
better experience for our customers
Better user experience for recruiters

Alternatives Considered

comparable services. I like the Nextiva admin portal. It tends to be very easy to use, make updates to settings, and have good experience working with account management. The hardware is seem (both polycom) phones. The only issue with hardware seems to be the receiver cord will wear out with extended use. This then creates a static sound on the receiver for the user.

Key Insights

Do you think Nextiva delivers good value for the price?

Not sure

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Other Software Used

Slack, TempWorks Software, Canva

Likelihood to Recommend

Scenarios where organizations receive a high call volume. There is also a significant amount of configuration that goes along with the service that is helpful. We have team members that change seats and numbers quite frequently. The admin portal allows for quick access configurability for our Nextiva instance. I would not recommend Nextiva where most of the users are remote and depend on utilizing a integration through the Nextiva app.

High Volume Recruitment Shop w Nextiva

Software Version

Overall Satisfaction with Nextiva Business Phone Service