Item: Nextiva
Rating: 10
Author: Cliff Mau

Use Cases and Deployment Scope

We utilize Nextiva Daily for our business. We also use the IM and recording feature everyday. The cost is much lower than we were used to paying and the customer service is always looking for ways to assist. Updates are rolled out regularly and fixes for glitches are resolved in a reasonable amount of time also.

Pros and Cons

support
updates
instant messaging
recording calls
PRICE!

cell phone app could use a little work
IM on cell phones would be helpful
voice mails could be easier to maintain

Return on Investment

ROI on this is crazy! It is very cost effective
The ease of using the app is great
training is very easy to show new employees
set up is also very easy

Alternatives Considered

Lumen Contact Center

We were overpaying for our previous service and Nextiva offered a better service for much less. They offered Instant Messaging and call recordings which our previous service did not even have. The set up was easy and quick. Support has always been helpful setting up our call flows and messaging features.

Key Insights

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Other Software Used

Latitude by Genesys

Likelihood to Recommend

We are a smaller company with less than 10 employees but this service works well for us and gives us the ability to communicate with each other with out having to call someone or email them. The IM feature is well used by our company and also the video conferencing works perfectly. As good as zoom or any other one we have used.

Great Product

Software Version

Overall Satisfaction with Nextiva Business Phone Service