Overall Satisfaction with Nextiva Contact Center
We are a TMC with several different departments managing different accounts from corporate travel management to leisure services, working in multiple time zones across the U.S. Nextiva Contact Center allows us to design call flows through our auto-attendant - export data for internal review, and adjust call flow/contact center routing in real time through admin accounts.
- Auto Attendant menus
- call routing
- Supervisor monitoring
- Admin controls in real time
- extensive reporting
- Call recording functionality
- Call recording options
- Would prefer the various admin portals to be located centrally
- Smooth, directed call routing
- Agents feel in control of their call volume
- Supervisors can monitor calls as needed
Do you think Nextiva Contact Center delivers good value for the price?
Yes
Are you happy with Nextiva Contact Center's feature set?
Yes
Did Nextiva Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Nextiva Contact Center go as expected?
Yes
Would you buy Nextiva Contact Center again?
Yes