Nextiva Contact Center will take your organization to the next level!
February 13, 2024
Nextiva Contact Center will take your organization to the next level!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Pro
Overall Satisfaction with Nextiva Contact Center
Nextiva Contact Center is essential to saving time and capturing important call details through the software's auto-transcription. It's invaluable to be able to be engage with our clients and not distracted with trying to take notes from the call. This is essential when it's necessary to go back and review details from calls with our clients. It's incredible to think we got by without out before (not sure how).
- Auto-transcription from calls
- Compliance
- Call reviews and audits
- Perhaps ease of use, it did take a little bit getting comfortable but not too bad.
- I don't have specific numbers on the ROI but it's apparent when the organization as a whole has had a positive impact from the software.
Nextiva Contact Center's solutions is more robust and have more intuitive features that RCC didn't seem to have or demonstrate.
Do you think Nextiva Contact Center delivers good value for the price?
Yes
Are you happy with Nextiva Contact Center's feature set?
Yes
Did Nextiva Contact Center live up to sales and marketing promises?
Yes
Did implementation of Nextiva Contact Center go as expected?
Yes
Would you buy Nextiva Contact Center again?
Yes