Easy and simplified
June 03, 2021

Easy and simplified

Patricia Correa Sugio | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

The NICE CXone (formerly NICE inContact) is used by the entire company, where we make calls and check the work schedule.

Pros

  • It is easy to use
  • Has no problems as a dead system
  • Your appearance is pleasant

Cons

  • When the connection is made, the sound of disconnection is unpleasant
  • Simplify the way you make calls
  • Simplify my scale area
  • In this case I cannot give an opinion due to my hierarchy
  • How I would use it I believe to be efficient and economical
  • Few points to improve more operational than in general
NICE CXone (formerly NICE inContact) still need[s] to improve some operational points.
Not Sure
Zendesk Explore, Genesys Cloud (formerly PureCloud), Five9

NiCE CXone Mpower Feature Ratings

7.4
Agent dashboard
8
Validate callers
7
Outbound response
5
Call forwarding
8
Click-to-call (CTC)
5
Warm transfer
8
Predictive dialing
8
Interactive voice response
7
REST APIs
8
Call scripts
8
Call tracking
8
Multichannel integration
8
CRM software integration
8
8.0
Inbound call routing
8
Omnichannel inbound routing
8
Recording
8
Quality management
8
Call analytics
8
Historical reporting
8
Live reporting
8
Customer surveys
8
Customer interaction analytics
8
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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