Best product
June 05, 2021

Best product

Garrick Temme | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

I've used NICE for a while now. It really helps me manage my time and my aux issues. NICE helps me manage my breaks and my lunches. The previous Cisco platform seemed outdated. This software is much better.

Pros

  • Managing my breaks.
  • Managing my lunches.
  • Helps with Aux.
  • Easy to use

Cons

  • When it doesn't go down.
  • When it works.
  • Schedule managment
  • Breaks time
  • Lunches
Way better than previous app we used.
Yes - Cisco had too many issues.
Helps manage my breaks and works really well when it's up. Easy to use and user friendly. I've used it for a while now. Much easier than our previous system we had in place before NICE was used. I would recommend to anyone in a heartbeat. Love it. Would recommend to anyone.

NiCE CXone Mpower Feature Ratings

9.8
Agent dashboard
8
Validate callers
9
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

More Reviews of NiCE CXone Mpower

  1. Home
  2. Contact Center Software
  3. NiCE CXone Mpower Reviews
  4. User Review of NiCE CXone Mpower