Very user friendly, efficient and a boost in productivity
June 06, 2021

Very user friendly, efficient and a boost in productivity

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

Using Cisco Webex has been a very big help in breaking down communication barriers within the organization. We hold multiple meetings on a daily basis, and since the beginning of the Pandemic it has been imperative to maintain productivity and continued the flow of our day-to-day business so being able to function efficiently and effectively. Having Cisco has been a key element in assisting with this.
  • Easy to use; easy to install.
  • Little to know technical issues.
  • As step up in the right direction to making your business run more smoothly.
  • Being able to link and function with other systems.
  • Easy to use.
  • Boost in communication and flow of information.
  • Easier access.
We've integrated Cisco with the systems that we presently use for meetings and training or seasoned and new hire employees.
Very efficient.
Very easy to manipulate and maneuver.
Pinnacle, Blackboard Learn, NICE CXone (formerly NICE inContact)
I would defiantly recommend Cisco systems to any business or organization looking to maximize their productivity and increase communication between departments by 45%.

NICE CXone Feature Ratings

Agent dashboard
8
Validate callers
6
Outbound response
8
Click-to-call (CTC)
9
Predictive dialing
9
Interactive voice response
10
REST APIs
10
Call scripts
9
Call tracking
9
Multichannel integration
10
CRM software integration
10
Inbound call routing
9
Recording
10
Quality management
9
Call analytics
9
Historical reporting
10
Live reporting
10
Customer interaction analytics
8