Very user friendly, efficient and a boost in productivity
June 06, 2021

Very user friendly, efficient and a boost in productivity

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

Using Cisco Webex has been a very big help in breaking down communication barriers within the organization. We hold multiple meetings on a daily basis, and since the beginning of the Pandemic it has been imperative to maintain productivity and continued the flow of our day-to-day business so being able to function efficiently and effectively. Having Cisco has been a key element in assisting with this.

Pros

  • Easy to use; easy to install.
  • Little to know technical issues.
  • As step up in the right direction to making your business run more smoothly.

Cons

  • Being able to link and function with other systems.
  • Easy to use.
  • Boost in communication and flow of information.
  • Easier access.
Very efficient.
Pinnacle, Blackboard Learn, NICE CXone (formerly NICE inContact)
I would defiantly recommend Cisco systems to any business or organization looking to maximize their productivity and increase communication between departments by 45%.

NiCE CXone Mpower Feature Ratings

Agent dashboard
8
Validate callers
6
Outbound response
8
Click-to-call (CTC)
9
Predictive dialing
9
Interactive voice response
10
REST APIs
10
Call scripts
9
Call tracking
9
Multichannel integration
10
CRM software integration
10
Inbound call routing
9
Recording
10
Quality management
9
Call analytics
9
Historical reporting
10
Live reporting
10
Customer interaction analytics
8

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