The company is fundamental.
June 07, 2021
The company is fundamental.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
NICE CXone (formerly NICE inContact) is being widely used in the company, in every operation, to make connections. It handles bank account business.
- You make very good calls.
- The department can have information on how long users stay on each call.
- Getting all calls registered.
- Yes, with a smaller screen.
- It was placed for the sake of call improvement.
NICE CXone (formerly NICE inContact) has a great impact as we have more call control.
Yes - NICE CXone (formerly NICE inContact) replaced the old Verisys.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes