Nice to Use!
Updated March 23, 2022
Nice to Use!
Score 6 out of 10
Overall Satisfaction with NICE CXone (formerly NICE inContact)
It's being used to log in where we are at work. It's nice because we know whether employees are working after they clock in. It's used for everyone except leads and managers. Sometimes employees clock in but don't start working and this helps address those problems. For us, that's really important because we have a lot of employees who work from home.
- Improved amount of work being done.
- Good for TL's to see what people are doing.
- Helps with hours.
Do you think NICE CXone delivers good value for the price?
Are you happy with NICE CXone's feature set?
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
It's good to use in an office that has a lot of employees. It's also good to use for people who are working from home. You get a lot of employees that clock in and go do morning business but the extra step ensures that people are working. I'm assuming this wouldn't be very productive for a retail environment.