Item: NICE CXone
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

It's being used to log in where we are at work. It's nice because we know whether employees are working after they clock in. It's used for everyone except leads and managers. Sometimes employees clock in but don't start working and this helps address those problems. For us, that's really important because we have a lot of employees who work from home.

Pros and Cons

Has different options for dispositions.
Uses phone number so it's unique.
Has small non-intrusive window.

It's hard to remember it's there.
Would be nice if it had its own label instead of being under the internet browser we use.

Return on Investment

Improved amount of work being done.
Good for TL's to see what people are doing.
Helps with hours.

Usability

It's really simple to use and pull up. It also is very consistent, so I like it.

Products Replaced

Not Sure

Key Insights

Do you think NICE CXone delivers good value for the price?

Not sure

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NICE CXone go as expected?

I wasn't involved with the implementation phase

Would you buy NICE CXone again?

Yes

Likelihood to Recommend

It's good to use in an office that has a lot of employees. It's also good to use for people who are working from home. You get a lot of employees that clock in and go do morning business but the extra step ensures that people are working. I'm assuming this wouldn't be very productive for a retail environment.

Nice to Use!

Overall Satisfaction with NICE CXone (formerly NICE inContact)