Nice to Use!
Updated March 23, 2022
Nice to Use!

Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
It's being used to log in where we are at work. It's nice because we know whether employees are working after they clock in. It's used for everyone except leads and managers. Sometimes employees clock in but don't start working and this helps address those problems. For us, that's really important because we have a lot of employees who work from home.
Pros
- Has different options for dispositions.
- Uses phone number so it's unique.
- Has small non-intrusive window.
Cons
- It's hard to remember it's there.
- Would be nice if it had its own label instead of being under the internet browser we use.
- Improved amount of work being done.
- Good for TL's to see what people are doing.
- Helps with hours.
Not Sure
Do you think NICE CXone Mpower delivers good value for the price?
Not sure
Are you happy with NICE CXone Mpower's feature set?
Yes
Did NICE CXone Mpower live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone Mpower go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone Mpower again?
Yes
Comments
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