Item: NICE CXone
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Excellent communication tools with end users where we can support them with a phone call or chat with an excellent interface and added templates which can be modified.

Pros and Cons

communications with end user's of the product
chatting with multiple user's at once
calling them if required there is a inbuilt VOIP service.

UI design can be improved as tabs are small vertical they should be adjustable to communicate multiple clients

Return on Investment

I was not the manager thought it was a source to communicate and get correct end-user experience.

Customization

Was not an Admin or manager for the product

Usability

Best way of communicating and getting insights of end user's based on there ratings and reviews

Reporting Capabilities

reporting was easy it had its own external tools which displays all reviews and pie charts based on reviews.

Products Replaced

Not Sure

Key Insights

Do you think NICE CXone delivers good value for the price?

Yes

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

Yes

Did implementation of NICE CXone go as expected?

Yes

Would you buy NICE CXone again?

Yes

Likelihood to Recommend

it's an excellent tool to communicate with clients for product support and take reviews from the end-users using chat and phone calls and smart responses are editable based on needs.

Excellent communication tool with clients

Overall Satisfaction with NICE CXone (formerly NICE inContact)