Overall Satisfaction with NICE CXone (formerly NICE inContact)
As a group sales coordinator, we need to have reliable software to use for doing outbound calls. And our company did a great job in choosing Nice CXone as the main software for auto-dialing. We are very satisfied with this product because it helps us to do our job easily and effectively.
- Auto dialer.
- Inbound call.
- Outbound call.
- Choice of color.
- Choice of tone.
- Realtime update of status.
- Agent productivity.
- Agent urgency to answer calls.
- Lite. No need VPN to use it outside the US.
Honestly, I will leave it with the other reviewers. I am just a regular employee taking in calls and receiving calls. That's the job of analysts, QA, and team leads.
Overall, we are grateful that our company provides an excellent choice in getting an auto dialer software. This will help the business and also the employees.
The real-time analyst used it. I don't really have an idea. But I can say that our productivity reports are accurate.
Yes - We use Avaya and Cisco Finesse altogether and that is really exhausting. We need to use a VPN in able to log in to that dialer and that is really time-consuming. Very laggy. I cannot recommend it to other business owners out there. It's not really practical to buy.
Do you think NICE CXone delivers good value for the price?
Are you happy with NICE CXone's feature set?
Did NICE CXone live up to sales and marketing promises?
Did implementation of NICE CXone go as expected?
Would you buy NICE CXone again?
Nice CXone did its job in doing outbound calls and also in inbound calls. What I like as well is the option to schedule a call back to your client. I will never miss a follow-up anymore! What I don't like is that when you refresh it, the status from ready will turn into unavailable so the call will be disconnected.