Good Value, Great interactive product for employees
November 03, 2021

Good Value, Great interactive product for employees

Isabel Hardie | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

We use it every day for our phone system, it is an integral part of our company.

Pros

  • Connect with ringcentral.

Cons

  • Doesn't always connect.
  • Needs more options and functions.
  • Just needs upgrade.
  • Connects us with clients.
  • Can't hear voicemails.
Some things it does really well, some things need a bit of tweaking.
Not Sure

Do you think NiCE CXone delivers good value for the price?

Yes

Are you happy with NiCE CXone's feature set?

Yes

Did NiCE CXone live up to sales and marketing promises?

Yes

Did implementation of NiCE CXone go as expected?

I wasn't involved with the implementation phase

Would you buy NiCE CXone again?

Yes

It's appropriate in day-to-day life, wish there were better options for using at home.

NiCE CXone Feature Ratings

7.8
Agent dashboard
9
Validate callers
6
Outbound response
9
Call forwarding
5
Click-to-call (CTC)
9
Warm transfer
9
Interactive voice response
7
Call tracking
8
Multichannel integration
8
CRM software integration
8
7.3
Inbound call routing
5
Omnichannel inbound routing
8
Recording
5
Quality management
8
Call analytics
8
Historical reporting
8
Live reporting
8
Customer surveys
8
Customer interaction analytics
8
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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