NICE CXone Being Nice
November 11, 2021
NICE CXone Being Nice
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
The way that I use NICE [CXone] within my organization is to log in and keep track of time worked. It also allows for use with being able to see exactly what AUX codes were used when within a given shift so you can accurately see how your time was spent working. This comes in handy in the event that there is a discrepancy in the time entered compared to what our organization has tracked on their end. NICE [CXone] even goes so far as to display a pie chart with color coordination if you want a more visual representation of how your time is spent within the system. In the end, I can definitely recommend NICE [CXone] as the go-to system for any organization looking for a clean and intuitive design to use within their ranks.
- Makes it easy to log in.
- Is easy to find what I'm looking for.
- The layout design is nice.
- Color coordinated visuals enhance ease of use.
- The design is fine the way it is.
- None that i am aware of.
I haven't customized the platform.
Not Sure
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes