Nice CXone Review
March 31, 2022
Nice CXone Review
Score 10 out of 10
Overall Satisfaction with NICE CXone (formerly NICE inContact)
I am currently a user of Nice CXone and I would say that all throughout we've used the system, it helped us a lot to call our clients without any interruptions. We were able to be as productive as we can by using Nice CXone. Its interface is simpler than any other tools that we've used.
- No bad connection in calling clients.
- Easy to use and navigate.
- Calls are easier to understand when using Nice CXone.
- Simple interface.
- They can add more features to customize the interface.
- Add options to change font style and color interface.
- Please add option to set a reminder for callback and meetings.
- We were able to close deals and sales to clients more effectively!
- It is much easier for us to reach the client even if it's an International number.
- Nice CXone has helped us a lot to communicate better with our clients.
Since we were given the capabilities to customize our software according to our business, we are taking advantage of using Nice CXone. It is much easier to know the agents inside of the organization. We were able to transfer calls that were misrouted to us to the right department specifically. Also, it's fun because we can change and customize its interface.
We would highly recommend Nice CXone for its overall usability. It's easy to navigate, user-friendly, and has a simple interface. We were able to customize our software according to our needs of the business. Transferred call to the right department for further assistance. No interruptions and we were able to communicate with our clients effectively!
We would highly recommend Nice Cxone to our colleagues because of its fun and easy interface. We got real-time reports, create and customize them according to our business needs. We were able to schedule our call back to our clients so that we didn't forget or missed any important or urgent calls from and to our clients.
Yes - Before we were introduced to Nice CXone, we have used the interface of Cisco Finesse. Comparing Nice CXone to Cisco Finesse, Nice CXone is much easier to use and navigate. Also, the internet connection is not affecting our calls when using Nice Cxone unlike Cisco Finesse, once the system crashed we are not able to call our clients.
Do you think NICE CXone delivers good value for the price?
Are you happy with NICE CXone's feature set?
Did NICE CXone live up to sales and marketing promises?
Did implementation of NICE CXone go as expected?
Would you buy NICE CXone again?
Personally, I encountered problems when I used a different tool. But after using Nice CXone, I was able to understand my client in each in every call that I handle. Also, its interface is easier to navigate and use. It is user-friendly, well developed, and convenient for everyone.