Nice CXone Review
March 31, 2022

Nice CXone Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

I am currently a user of Nice CXone and I would say that all throughout we've used the system, it helped us a lot to call our clients without any interruptions. We were able to be as productive as we can by using Nice CXone. Its interface is simpler than any other tools that we've used.

Pros

  • No bad connection in calling clients.
  • Easy to use and navigate.
  • Calls are easier to understand when using Nice CXone.
  • Simple interface.

Cons

  • They can add more features to customize the interface.
  • Add options to change font style and color interface.
  • Please add option to set a reminder for callback and meetings.
  • We were able to close deals and sales to clients more effectively!
  • It is much easier for us to reach the client even if it's an International number.
  • Nice CXone has helped us a lot to communicate better with our clients.
We would highly recommend Nice CXone for its overall usability. It's easy to navigate, user-friendly, and has a simple interface. We were able to customize our software according to our needs of the business. Transferred call to the right department for further assistance. No interruptions and we were able to communicate with our clients effectively!
Yes - Before we were introduced to Nice CXone, we have used the interface of Cisco Finesse. Comparing Nice CXone to Cisco Finesse, Nice CXone is much easier to use and navigate. Also, the internet connection is not affecting our calls when using Nice Cxone unlike Cisco Finesse, once the system crashed we are not able to call our clients.

Do you think NICE CXone Mpower delivers good value for the price?

Yes

Are you happy with NICE CXone Mpower's feature set?

Yes

Did NICE CXone Mpower live up to sales and marketing promises?

Yes

Did implementation of NICE CXone Mpower go as expected?

Yes

Would you buy NICE CXone Mpower again?

Yes

Personally, I encountered problems when I used a different tool. But after using Nice CXone, I was able to understand my client in each in every call that I handle. Also, its interface is easier to navigate and use. It is user-friendly, well developed, and convenient for everyone.

NICE CXone Mpower Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
Not Rated
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
Not Rated
Multichannel integration
Not Rated
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
Not Rated
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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