NICE inContact CXone review

CXone is used by the Student Advisor department as a softphone system to connect online students to the Advisor team. It allows us to manage a phone queue, respond to voicemails, and work remotely effectively as it also doubles as a staff management tool in the sense that we can record our lunch/work hours and set a status for training, meetings, etc.

I'm not in a position that would facilitate these changes, however, as a user, the customizable features seem very handy as there were many features that were not required for my role, but the key ones are able to be implemented.