NICE inContact is all you need!
October 08, 2020
NICE inContact is all you need!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
NICE inContact is being used by our organization as a means of communicating to our consumers, as well as using it for us to evaluate their calls.
- It is very user friendly and can be used to review the calls for quality audit purposes.
- The easy transfers and the no-lag switching. We can see when other users are available or what status they are in - it's very helpful.
- The browser based capabilities is the best feature of InContact as there is no additional installation required.
- Sometimes calls get auto-refused because NICE inContact lagged.
- When you are interacting with the softphone a pop-up will force you to start over and have to acknowledge that pop-up even though you had the phone as your active window.
- I believe the slowness the employees are experiencing is due to my internet connectivity and not the application itself.
- Refused calls.
- Easy to use.
- User friendly.
Yes I did, it makes work a lot easier especially if you are already familiar with the pre built reports.
Yes - Avaya CMS. Upgrade.