Easy, friendly, and capable of all your work needs
Updated January 22, 2025
Easy, friendly, and capable of all your work needs
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone Mpower
We use it for all our calling and dialing for our job. Very easy to use and for the most part works well.
Pros
- 3-way phone calling
- Keeps all our numbers for carriers in one place
- Easy to answer and see who is calling in
- Keeps track of time worked and numbers dialed
Cons
- Slow connection to calls sometimes
- Crashes once or more per day
- Slow relay from when I talk to when customer hears me
- Has helped call volume
- Customer retention
- Costs for company
Not Sure
NiCE CXone Feature Ratings
Using NICE CXone Mpower
400 - calling customers and agents
1 - basic
- calling
- transferring
- voicemail
- n/a
- n/a
- n/a
- n/a
- n/a
- n/a
Evaluating NICE CXone Mpower and Competitors
- Ease of Use
easy to use
NICE CXone Mpower Implementation
Change management was minimal
- n/a
- n/a
- n/a
NICE CXone Mpower Training
Configuring NICE CXone Mpower
No - we have not done any customization to the interface
No - we have not done any custom code
NICE CXone Mpower Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Kept well informed | Poor followup Problems left unsolved Escalation required |
yes for active help
Yes - for the most part
all the time
Using NICE CXone Mpower
| Pros | Cons |
|---|---|
Like to use Easy to use Quick to learn | Unnecessarily complex Requires technical support Inconsistent Cumbersome Lots to learn |
- n/a
- n/a
- n/a
- n/a
- n/a
- n/a
NICE CXone Mpower Reliability
Integrating NICE CXone Mpower
- Javascript widgets
Relationship with NICE Systems
Upgrading NICE CXone Mpower
- n/a
- n/a
- n/a
Comments
Please log in to join the conversation