Easy, friendly, and capable of all your work needs
June 09, 2021
Easy, friendly, and capable of all your work needs
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
We use it for all our calling and dialing for our job. Very easy to use and for the most part works well.
- 3-way phone calling
- Keeps all our numbers for carriers in one place
- Easy to answer and see who is calling in
- Keeps track of time worked and numbers dialed
- Slow connection to calls sometimes
- Crashes once or more per day
- Slow relay from when I talk to when customer hears me
- Has helped call volume
- Customer retention
- Costs for company
I have personally done this. It is a[an] amazing feature and adds so many benefits.
Not Sure