1. Home
  2. Contact Center Software
  3. NICE CXone Reviews
  4. User Review of NICE CXone
NICE inContact CXone Review
October 07, 2020

NICE inContact CXone Review

Alex Hedin | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE inContact CXone

The NICE inContact CXone app does what is needs to do. I would really like to see a better Call History so you can search back days or weeks easily from the client app. The app crashes a good bit, just enough to make it annoying but not truly hampering productivity. I would like to see work done to increase its stability.
  • Easy to Use
  • Good team integration
  • Great tracking metrics
  • Not a very good Call History
  • Crashes often
  • Messaging is buggy
I am not responsible for the customization of NICE inContact CXone.
It works well enough to get the job done.
I do like the analytics NICE inContact CXone provides.
Yes - Avaya softphone X One
Google Backup and Sync, Microsoft 365 (formerly Office 365), LumApps
NICE inContact CXone works well in a call center environment.

NICE CXone Feature Ratings

5.9
Agent dashboard
8
Validate callers
5
Outbound response
6
Call forwarding
Not Rated
Click-to-call (CTC)
7
Warm transfer
7
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
6
Multichannel integration
Not Rated
CRM software integration
2
4.3
Inbound call routing
4
Omnichannel inbound routing
Not Rated
Recording
Not Rated
Quality management
Not Rated
Call analytics
6
Historical reporting
3
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated