Agent review
October 08, 2020
Agent review

Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
We are using this program for calls and handling customer service issues and requests across the whole organization. It also allows for employees to work remotely and collectively within the organization to stay connected at all times. It has also broadened the span of the radius to be able to connect with others easily.
Pros
- Calls holding and time period they have been holding.
- Caller id.
- Agents on line.
- Counter to allow to see how long you've been on a call.
- Stats.
- Reporting any issues or problems that may have arisen during a call.
Cons
- Dropping calls.
- Connection strength.
- Has made remote working greater.
It has made business run a lot smoother then previously for employees.
Yes - It made it so that remote work is easier and gave agents more mobility.
Comments
Please log in to join the conversation