October 08, 2020
Score 8 out of 10
Overall Satisfaction with NICE inContact CXone
We use NICE inContact CXone across the company. It addresses the problem of accepting phone calls from clients looking for Medicare. I really enjoy the answer feature and transfers are simple. The schedule keeper is easy to use and helps with scheduled breaks and lunches. I can also add activities in if I need to.
- Helps with call routing and call volume.
- Breaks and lunch schedules help with ROI.
- Helps keep contacts active.
Reporting is limited.
The systems are great for the purpose they serve. The aesthetics and charm of the sites are little or non existent. Some glitching and crashing of the sites happen and refreshing is needed often. Transferring and answering phone calls are seamless and adding activities to a daily schedule is a nice feature.