Great functionality.
October 08, 2020
Great functionality.

Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
We use NICE inContact CXone across the company. It addresses the problem of accepting phone calls from clients looking for Medicare. I really enjoy the answer feature and transfers are simple. The schedule keeper is easy to use and helps with scheduled breaks and lunches. I can also add activities in if I need to.
Pros
- Keeping me on task with scheduled events and breaks.
- Transfers are are easy and seamless.
- Outages of the systems are few and far between.
Cons
- The system could be more user friendly.
- The system tends to crash or glitch when logging in.
- It could use some aesthetics.
- Helps with call routing and call volume.
- Breaks and lunch schedules help with ROI.
- Helps keep contacts active.
Not Sure
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