Item: NICE CXone Mpower
Rating: 8
Author: Casey Chapman

Overall Satisfaction with NICE inContact CXone

Use Cases and Deployment Scope

We use it in our phone room for subscription sales and annual fundraising. I manage a sales team that makes phone calls to sell tickets to our shows and raise money for our theatre.

Pros and Cons

Pros

Allows us to contact the highest number of patrons a day.
Works with our CRM to transfer back data from our phone calls.
Tracks sales and donations.

Cons

Often difficult to speak with reps over the phone or chat because the way we use your product is very unique.

Return on Investment

It has easily allowed me to track contacts.
It has easily allowed my staff to contact a maximum number of patrons daily.

Usability

Very reliable product. Some hiccups due to our unique setup and smaller company. However the product has allowed us to work more efficiently.

Products Replaced

Yes - We used a very small company years ago which I honestly cannot even remember the title of. It was a complete nightmare that we had constant issues with including terrible communication.

It is fantastically suited for phone rooms to ensure that you are able to reach out to all of your contacts in a quick and efficient fashion. Features crystal clear calling - and works great for remote working.

NICE CXone Mpower Feature Ratings

Comments

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Very reliable product increasing our potential