Very reliable product increasing our potential
October 08, 2020
Very reliable product increasing our potential
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
We use it in our phone room for subscription sales and annual fundraising. I manage a sales team that makes phone calls to sell tickets to our shows and raise money for our theatre.
- Allows us to contact the highest number of patrons a day.
- Works with our CRM to transfer back data from our phone calls.
- Tracks sales and donations.
- Often difficult to speak with reps over the phone or chat because the way we use your product is very unique.
- It has easily allowed me to track contacts.
- It has easily allowed my staff to contact a maximum number of patrons daily.
We have integrated this system with our CRM "Tessitura" which allows for unique screen pops with all of our patron information. This instantly shows our patrons information like how many shows they have seen before, where they sat in the theatre, how much they have spent, what donations they have made, etc. This has been a perfect way to quickly transfer info to staff.
As we are working from home due to Covid it has allowed me to seamlessly listen to my team, coach them, monitor their calls, etc.
As we are working from home due to Covid it has allowed me to seamlessly listen to my team, coach them, monitor their calls, etc.
Yes - We used a very small company years ago which I honestly cannot even remember the title of. It was a complete nightmare that we had constant issues with including terrible communication.