User friendly workforce software
February 26, 2022

User friendly workforce software

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE Uptivity

We used Uptivity as a workforce management software solution. It delivers basic forecasts and schedules. In the end, it should help your businesses achieve their
goals through its algorithms. In fact, it was useful to address the following issues: improving customer service and reducing customer complaints (indirect benefits); reducing personnel costs, and decreasing time to market (direct).
  • Reduce headcount.
  • Improve agent engagement.
  • Software freezes and crashes.
  • Customization.
  • Improve the creation of output data.
  • Simple usability.
  • View agent desktops.
  • The ability to record agent workstation activity.
  • Improving quality.
  • Increase flexibility.
  • Track log in and log out times.

Do you think NICE Uptivity delivers good value for the price?

Not sure

Are you happy with NICE Uptivity's feature set?


Did NICE Uptivity live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NICE Uptivity go as expected?

I wasn't involved with the implementation phase

Would you buy NICE Uptivity again?


NICE Uptivity helps you increase workforce efficiency. Also, note that users will be able to learn and use the software easily. In order to get the best performance and ensure productivity, you should have clear goals: I'd say that NICE Uptivity is really good for creating detailed and realistic expectations so that agents know exactly how to proceed. This software is focusing on results, not hours worked.