Very Simple and Effective Social CRM Tool
February 13, 2015

Very Simple and Effective Social CRM Tool

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Nimble

We were utilizing Nimble’s Contact Record module, where every contact was seen in rich detail. This enabled us to see the past, present, and future interactions with our clients and prospects.
  • Easy to use contact management.
  • Integrates and captures social media feeds.
  • Re: social media; Nimble has the ability to analyze shared interests (topics, keywords) which can be relevant when communicating with your contacts.
  • Easy to filter and segment your contacts.
  • Need to enhance the mobile app because it only has a subset of functionality.
  • I wish every column in the Contacts view could be sorted and filtered.
  • I wish it could integrate with Office 365 just like Email is.
  • Forecasting functionality.
  • Nimble was used by my organization to handle leads, future advocates and existing advocates.
  • It helps with quickly getting data into the system for demand lead generation activities.
  • Nimble helped us track deals and kept a central repository of contact information that stayed up to date automatically due to the level of social media integration.
As a sales manager, i need to access all the data in an easy and comprehensive way. In my professional experience I have used various CRMs to accomplish this goal. Namely, Salesforce, SugarCRM, and Nimble. Each of these CRMs have there strengths and weaknesses, and pros and cons. However, each solution enabled me to know the forecast of my channels, their last update, the next steps and provided me with all the information i needed to understand when we could expect to close the deal.
Sales and Marketing teams.
Nimble is ideal for an already socially connected salesforce. Probably not going to make sales teams not on social media get on the bandwagon. However, for any sales team, there is far less friction in using this product over others.