Okta Helps Keep Our Users Happy
October 30, 2019

Okta Helps Keep Our Users Happy

Tyler Cook | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Single Sign-On

Overall Satisfaction with The Okta Identity Cloud

We use Okta Workforce Identity to publish internal and external sites to our users. Our goal is to have users sign into the Okta portal then have every web application we use a single click away. This way our users only need to remember one username and one password. Then Okta will handle the SSO portion into our sites.

Pros

  • Setting up new applications is easy. If those apps do not support SAML, then we can use SWA (Secure Web Forms) Via the Okta browser plugin.
  • We've been using Okta for almost 2 years and we've never had a service interruption.
  • It's really easy to integrate with our AD environment.

Cons

  • There is a CLI but it is not intuitive.
  • Powershell support would be great.
  • Some reports don't reflect current user assignments.
  • Allowing users to automatically log into web resources has helped our IT team focus on other value-added projects.
  • We've deployed MFA for our VPN and this is helping us keep our network secure.

Do you think Okta delivers good value for the price?

Yes

Are you happy with Okta's feature set?

Yes

Did Okta live up to sales and marketing promises?

Yes

Did implementation of Okta go as expected?

Yes

Would you buy Okta again?

Yes

If your company uses web-based cloud apps, Okta is a great fit. If your business does several M&As Okta can help abstract users Identity sources to a single platform where you could then grant access to applications and workflows.
Okta would not be a good fit if you have very little web services you use.

Okta Feature Ratings

ID-Management Access Control
9
ID Management Single-Sign On (SSO)
9
Multi-Factor Authentication
10
Password Management
7
Account Provisioning and De-provisioning
9
ID Management Workflow Automation
10
ID Risk Management
10

The Okta Identity Cloud Support

I've only ever had to open a handful of tickets. Less than 5. I create the ticket via the website and usually within an hour I have a response and I'm engaging with support to resolve my issue. Most issues I've had were more so feature use questions instead of account problems.

Integrating The Okta Identity Cloud

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