Olark is worthwhile!
April 25, 2021

Olark is worthwhile!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Olark

Olark is an incredibly useful resource in our organization as it allows us a quick bridge access to our customers through our website.
  • Live chat with customers / visitors to your website.
  • Customer Service.
  • Location services - can see IP addresses/approximate locations of visitors.
  • Interface when dealing with a huge influx of visitors.
  • Live chat feature.
  • After hours messages.
  • Visitor locations / IP addresses are visible.
  • Blocking feature for inappropriate content.
  • Ability to send links/photos/documents instantaneously.
  • More accessibility in terms of addressing customer/client questions.
I actually have not utilized any other products similar to Olark at this point in my career.

Do you think Olark delivers good value for the price?


Are you happy with Olark's feature set?


Did Olark live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Olark go as expected?

I wasn't involved with the implementation phase

Would you buy Olark again?


Olark is great for scenarios that require businesses to maintain a live chat feature with customers/visitors to their website. It's a quick way to potentially address questions and concerns with your clientele.