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Olark

Olark

Overview

What is Olark?

Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.

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Recent Reviews

TrustRadius Insights

Olark is a versatile live chat software that is widely used by customer service teams to provide immediate support to customers during the …
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TrustRadius Insights
TrustRadius Insights

Olark is worthwhile!

9 out of 10
April 25, 2021
Incentivized
Olark is an incredibly useful resource in our organization as it allows us a quick bridge access to our customers through our website.
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Olark is Okay...

8 out of 10
May 08, 2019
Incentivized
Olark is used in two instances for our team. One I can speak to more than the other. In the first instance, our sales teams use olark to …
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Olark for Customers

8 out of 10
January 31, 2019
Incentivized
We use Olark to interact with our online visitors. It is used by our Guest Experience team and it has really helped elevate our guest …
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Olark gets it done.

7 out of 10
August 16, 2017
Incentivized
We practice all-hands support so Olark is currently being used by the entire team. We use it to talk to prospective customers and answer …
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Olark is great!

10 out of 10
June 10, 2016
Olark is used by the customer success team at TrackMaven for communicating with customers while they are in our application. We use it …
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Try Olark On a Lark

9 out of 10
August 13, 2014
Olark is primarily used in the customer service department of our company. Olark allows us to directly connect with and support our …
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Pricing

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Self Service

$19.00

Cloud
Per Agent Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $15 per month
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Product Details

What is Olark?

Olark Video

Olark Demo

Olark Integrations

Olark Competitors

Olark Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.

Olark starts at $15.

SnapEngage, LivePerson Conversation Cloud (LiveEngage), and ClickDesk are common alternatives for Olark.

The most common users of Olark are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(36)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Olark is a versatile live chat software that is widely used by customer service teams to provide immediate support to customers during the checkout process. By utilizing the chat widget on their website, customer service staff can engage with potential clients and address any questions or concerns they may have. The software also offers the option for screen sharing, which proves to be particularly useful when clients struggle to describe their issues. Additionally, Olark's chat archives are highly regarded for their convenience, allowing customer service representatives to reference past conversations and follow up with customers effectively.

Furthermore, Olark is praised for its ease of use and reliability, making it a popular choice among businesses of all sizes. The software offers a range of customizable features such as initiating conversations based on specific customer behaviors and storing chat transcripts. It also integrates seamlessly with popular platforms like Salesforce, Desk.com, and Zendesk, further enhancing its functionality and versatility. While some users have noted that stronger analytics capabilities would be beneficial, Olark has proven to be effective for companies with up to 15 employees actively engaged in chat support. Overall, Olark not only improves customer support but also helps businesses capture more leads and increase sales opportunities.

Attribute Ratings

Reviews

(1-17 of 17)
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April 25, 2021

Olark is worthwhile!

Verified User
Administrative Assistant in Research & Development
Recreational Facilities & Services Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Olark is great for scenarios that require businesses to maintain a live chat feature with customers/visitors to their website. It's a quick way to potentially address questions and concerns with your clientele.
January 23, 2020

Great tool for basic chat communications! Not robust enough for a large corporations needs though.

Verified User
Manager in Customer Service
Package/Freight Delivery Company, 51-200 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Olark is well-suited as a Live Chat platform for most small businesses and some intermediate-sized businesses. I don't know if we were using their most premium version, but regardless, it was not designed for a large corporation, for reasons mentioned previously. It is not a robust enough platform to scale your business too much. It's great at what it does though, and if I started my own small business and needed to offer live chat support to my customers, I would absolutely think about implementing Olark.
September 19, 2019

Olark Makes it Simple to Chat with Customers in Real Time

Vivian Vassar | TrustRadius Reviewer
Vivian Vassar
Owner
Hey Viv Inc (Apparel & Fashion, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Olark chat is easy to set up and use. You can have more than one user logged in to monitor the chat on different computers. This makes a fast response time more likely. Although you have to be sure to keep your volume up on the computer so you hear the sound letting you know there's a chat waiting. I like that you can see the customers path through the website and you can put clickable links while you are in a chat to guide the customer to a product or a help page. Plus you can see if they actually went there. This makes it easier to upsell.
May 08, 2019

Olark is Okay...

Verified User
Employee in Customer Service
Computer Software Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Olark is suited well for those that want an affordable option for a live chat solution. Olark is really just "okay" and I'm 100% positive that we can find a better solution for our team's live chat needs. Olark still feels clunky by its limitations. If they were to give us a means by which we could use page breaks and share files with users, we'd be good to go!
January 31, 2019

Olark for Customers

Verified User
Manager in Customer Service
Entertainment Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is a great tool if you are wanting to add it to a website so you can provide quick answers to your clients/customers/guests. I would not recommend it if you don't have a website. If you wanted this for internal use I would recommend a different service. It is quite affordable, so if you want to test it you would not lose much by doing so.
January 08, 2019

Chatting Made Easy

Adam Montgomery | TrustRadius Reviewer
Adam Montgomery
Energy Efficiency Consultant
SEMCO (Renewables & Environment, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you are looking for a turnkey chat live chat solution, then I could not recommend a better tool than Olark. It is so intuitive and useful that your team will be up and running with a chat tool on day one of installation. The installation is also quick and painless.
March 16, 2018

Olark - A must have for your business!

Verified User
Representative in Sales
Wholesale Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you want to have the option to chat on your company website and keep track of those chats, the customer's satisfaction, your employees' capabilities and the repetition of certain inquiries, Olark can truly help your business. We have 4 employees at any given time dedicated to our chat function during business hours. After hours if offers the option to send our customer service team an email with your question on your behalf. Everyone wins.
February 15, 2018

Olark, your household chat platform

Quinton Myers | TrustRadius Reviewer
Quinton Myers
Director Of Support
Appetize (Information Technology and Services, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Olark is well suited for an implementation. The ease of applying their SDK into your website takes minimal effort.

Also, you're able to observe which site your guest is viewing and a trail of sites they've visited prior to engaging the chat.

Their support is superb because they're always courteous and willing to help.
February 02, 2018

Olark - Cheap and simple. Don't get fancy though....

Luke Ferrel | TrustRadius Reviewer
Luke Ferrel
Global Operations Manager, Analytics and Process Automation
Qualtrics (Computer Software, 1001-5000 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Olar is perfect if you want to have a basic chat channel for incoming volume. If you want to do fancy advanced things I would go with another vendor. If you want something that allows users to click chat support on your website and have a rep support them, Olark is perfect!
August 13, 2014

Try Olark On a Lark

Lindsay Bytof | TrustRadius Reviewer
Lindsay Bytof
Customer Service Agent
Backstage (Publishing, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
All of my current colleagues use Olark - within my department. If I met someone who was in the same line of work as me who was not currently using Olark - I would highly recommend it for customer service. It's much less taxing than answering live phone lines - but just as direct and immediate. Obviously, the thing I dislike about it most is all of the 11 year old children who decide it's a good idea to 'be an actor' and want advice without their parents' knowledge - that does take up a considerable fraction of our time that you would not encounter over the phone, but it also protects you from dealing directly with stressful customers.
August 11, 2014

This Little Birdy Says...

Verified User
Employee in Customer Service
Computer Software Company, 1-10 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think this is well suited for companies that sell products online or are involved in technology and need to offer technical support. I don't think this is best for high touch industries where customers are onsite a lot, but its perfect to help customers make purchases and offer occasional support.
August 11, 2014

I hope they've added a queue feature

Allison Carlson | TrustRadius Reviewer
Allison Carlson
Customer Support Manager
Scribd (Consumer Services, 11-50 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's easy, it's inexpensive, and it integrates nicely into a website's UI. I think the biggest question to ask is whether or not a chat service is needed - though I am personally always pro chat, as I look for it as a consumer on any website. If I don't have to pick up the phone, I'm a happy camper.
August 09, 2014

Do you want to personally interact with your customer base?

Verified User
Consultant in Customer Service
Staffing and Recruiting Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I do believe that many customers enjoy the fact that using Olark's Live Chat feature is a way of (more or less) instantly gaining access or insight to questions and further information. In today's overtly connected world, for some individuals, it's much easier to log onto their desktop, laptop, or some other mobile device and seek the help they need - and it seems that many individuals would rather do this than dial a phone number. For example, if a customer asks a very difficult question to answer on the phone, there could possibly be that awkward silence on the other end while you struggle to answer their question or concern. However, with Olark's Live Chat, that lapsed time isn't necessarily an awkward silence, but instead allows you a bit of time to think and respond appropriately.

With regard to well-suited or less appropriate scenarios, I think the most important thing is to know your customer base and traffic flow to your specific site - what exactly do they prefer? What would they like to see in the future? What can you do to help them? How can you provide better customer service, and via what medium?
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