Overall Satisfaction with ON24
It is being used by our Marketing department. We use it for our webinars that we produce for our partners. We also use it for internal pieces of training that we produce for our partners. It is a great way to communicate our message either via an external client facing webinar or internal partner training. Our EMEA team is also likely starting to use ON24.
- Internal communications
- Lead generation
- Training
- The customer service is EXCELLENT! Michael Withrow and Nicole Prairie make the experience personal and customized. And they are readily available.
- The console is great! I love having the option to add resources and customize it the way I want.
- Marketo integration is so helpful!
- The social share widget on the console needs some work. It does not pick up enough of the metadata and is not a great experience for sharing.
- Would like more customized options for the registration page headlines aside from 'Summary', 'Speakers', etc...
- Haven't used the HTML5 yet but hope it solves the issue my speakers that use a Mac have when they try to participate.
- Wish that the conference call/voice collaboration feature was better. Don't love that you can't have more than 10 people on the line and would love to be able to use it as a conference call/survey platform where all voices need to be heard.
- It would be great to add greater filtering with the Dashboard. I want to be able to select specific date/time range on the dashboard. I know you can do it in reporting...but I want the dashboard view with my specs and date range. Also - want more tags and be able to edit/sort reporting tags better.
- Would also like to have all the fields show on the analytics report excel export. Would ideally like the tags to be separated by columns.
- Would like if you can click one button to export ALL of the reporting data for each individual webinar. Right now I have to pull EACH section to export...one at a time. Too time consuming.
We use Marketo as our integration tool. Data collected is used to trigger our lead qual team to follow up with interested leads.
- We garnered 3508 registered leads in 2017. Good stuff
- We use these to drive new business leads and nurture current leads
- We use these to promote our learn content.
Felt more comfortable with ON24 based on easy to use console