A horrible experience
May 15, 2021

A horrible experience

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with ON24

Across entire organization.
We thought it would allow us comprehensive branding of Webinars, but the product is way too complex and unintuitive, riddled with bugs and endless problems or restrictions.

Pros

  • Branding on webinars.

Cons

  • Interface is unintuitive.
  • Uploading and management of slides for presentations is insanely complex and clunky. You are limited to the number and size of slides. Incorporating video is a nightmare.
  • Very glitchy, with multiple problems during webinars.
  • Our presenters HATE it. Presenters don't like having to upload slides 2 days in advance.
  • Manipulation of slides very hard to do.
  • None to speak of.
  • Integrate with CRM/marketing automation software
  • Track registration and attendance
  • Enable sales follow-up
No, it has been very hard and we are switching to Zoom. ON24 caused us nothing but problems. We were always in firefighting mode.
Would not recommend at all. We will be allowing our contract to expire.

ON24 Feature Ratings

Virtual Event ()
Not Rated
5.0
Audience polling
5
Q&A
5
5.0
Branding options
7
Integration to Marketing Automation
3
7.0
Participant roles & permissions
7
Confidential attendee list
7
2.8
Calendar integration
4
Record meetings / events
1
Slideshows
1
Event registration
5
Mobile Capabilities ()
Not Rated

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