Jack of all trades, master of none (but still pretty good)

One OneCause interface is difficult to use, both on the back end and the front end. As a senior living provider, we have experienced some issues with residents attempting to register for events and the steps not being as clear as they should be. Registering for an event and purchasing tickets requires setting up an account, which is a multi-step process.

The reporting is diverse but almost too diverse. It is often difficult or impossible to get one report that contains all of the information that you need. Instead, you must rely on a number of different reports to get a truly complete picture.

While they claim to have an integration with Raiser's Edge, it is through third-party software which is available at an additional fee. Even after purchasing the third-party software, OneCause has changed the export functionality several times over the past few months, which requires a large amount of staff time to create new makings in the third-party platform.

Certain aspects of the software just take too many taps to handle. If an event attendee at a golf outing wants to purchase a mulligan, for example, you must first look up their record on the app, then add a Misc. charge to their account, give the charge a name and amount, hit save, hit save again, swipe their credit card, then manually tell the system to process the credit card to ensure it is approved. Some settings (like automatically charge cards upon collection) don't actually work, and their support team says that this is a "feature". These numerous steps add time to an event's check-in process.