Overall Satisfaction with OneCause
OneCause was used just by the development department for our recent gala and auction. It was also used by our event planner and appropriate vendors. For us OneCause handled pre-event registration, auction setup (silent and live), ticketing and table assignment, and payment processing for credit card gifts/purchases with the ability to manually add non-credit transactions.
- Registration was easy
- Credit payments were easy
- Add decimal points for gifts...couldn't believe it couldn't handle that and it matters for monetary reconciliations
- If a payment was a credit card, we were unable to change the transaction type (ex. from ticket to donation) without refunding and recharging, which was uncomfortable for our donors.
The on-site support was fantastic on the night of our event. They knew what they were doing and took direction professionally. Pre-event, we felt that the account manager was not listening to our concerns and was more of a sales staffer than a support staffer. Having us connected directly to support would bump this to a 9.
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I think the BidPal part we were using was badly outdated, so my hope is that the rest of the OneCause platform is more updated. If so then it's a great fundraising platform with most if not all of the functionality you need. OneCause is great for events and campaigns, and I urge nonprofits to make sure they're using Stripe for processing behind OneCause with the NPO discount.