OneCause.
September 20, 2024

OneCause.

Rebecca Cottrell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OneCause

I primarily use OneCause for events. I love the support staff assigned to our agency and how user-friendly the program is. I have been using it for five years or more now and have also had the opportunity to compare it with other event platforms. Overall, OneCause is the best option for our needs.

Pros

  • Ability to batch upload auction items.
  • Ease of processing payments at events end.
  • Detailed reports that are easy to pull.

Cons

  • Auto-numbering items in auctions need to be editable. Right now, when you add items, they are numbered consecutively, and you can't edit them. I want all of my items to be numbered together by item type. We always have last-minute additions, but there is no ability to renumber.
  • OneCause is pricey, and I think the sales team could improve their selling or not selling based on client needs. For years, we were paying for services we had never utilized.
Super easy.
The on-site event staff and online support are great. Where I feel OneCause falls short is the pre-event planning hours. Two out of three were unable to answer important and timely event questions and had to refer me to support after our one-hour sessions. That shouldn't happen. When I have more knowledge than the planner about the software, it feels like it can be a waste of time.

Do you think OneCause delivers good value for the price?

Not sure

Are you happy with OneCause's feature set?

Yes

Did OneCause live up to sales and marketing promises?

No

Did implementation of OneCause go as expected?

I wasn't involved with the implementation phase

Would you buy OneCause again?

Yes

I'm not sure if it is because I have used it so much, but OneCause is the easiest self-explanatory event platform. After 15-20 minutes of use, anyone should be able to navigate at a basic level. It is very user-friendly, and I have been able to train volunteer staff effectively.

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