Want great customer service? Look no further!
July 30, 2024
Want great customer service? Look no further!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with OneCause
I use OneCause to manage events and for fundraising efforts. I use it to sell tickets, sell auction items, and provide information on my events. Customer service is quick to respond and problem solve when I have issues. They have guides on their site that make it easy to problem solve even when I'm not able to talk directly to a customer representative.
Pros
- Problem solving
- Quick customer service response time
- Knowledgeable and friendly in-person staff
Cons
- I'd like to see the opportunity to purchase multiple buy it now items at the same time by simply allowing customers to add to their cart so my customers aren't purchasing one item, going through the process, and then having to go back and purchase another item. It's a bit of a hassle.
- OneCause helps me accurately manage all incoming numbers so I know where my event is sitting in real time
- OneCause staff keeps our events in order by checking in and making sure they're available for anything we need
Do you think OneCause delivers good value for the price?
Yes
Are you happy with OneCause's feature set?
Yes
Did OneCause live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of OneCause go as expected?
I wasn't involved with the implementation phase
Would you buy OneCause again?
Yes
Comments
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