Item: OneCause
Rating: 9
Author: Sarah Alt

Overall Satisfaction with OneCause

Use Cases and Deployment Scope

i use OneCause to run my silent auction and sell tickets to our gala once a year. Also to take donations.

Pros and Cons

Pros

Silent auction
Sells Tickets
Send reminders

Cons

there should be a page where you can sell off golf tees for a set amount.
Bring down the cost for people only using it once a year

Return on Investment

increased our silent auction revenue by 50% by using the software
Quick support when calling in with last minute emergency questions

Usability

easy to use once you get the hang of it - always nice people on the helpline walking you through issues so you can resolve problems and set up gala page in an efficient time.

Support Rating

Very good support - patient people walking you through problems step by step.

Likelihood to Recommend

it is well suit to events having a silent auction. Less appropriate for ticketed events for Parent organization as the cost per year is expensive for smaller events.

Using OneCause

Users and Roles

3 - Fundraising Co-Ordinator's
Athletics Director

Support Headcount Required

2 - You need to be patient in order to learn how to operate OneCause as it can be a little difficult to get the hang off.

Business Processes Supported

Silent Auction
Sell Tickets
Keep track of donation's

Likelihood to Renew

I know how to use it now as it is my 3rd year doing it.

Evaluating OneCause and Competitors

Key Differentiators

Ease of Use

We are not technology forward so need something that is fairly easy to use

OneCause Implementation

Implementation Details / Implementation Partner

Implemented in-house

OneCause Support

OneCause Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

no we didn't purchase premium support as the regular support has worked out just fine.

Exceptional Examples of OneCause Support

i was at an event and didn't know how to shut down my action. i called OneCause and they walked me through it it was a life saver because people were picking up the items they thought they had one. i needed to get it shut down immediately and OneCause was right there to help me.

Using OneCause

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using	Requires technical support Lots to learn