OneSource Virtual is a great partner
Updated December 02, 2021

OneSource Virtual is a great partner

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with OneSource Virtual

OneSource Virtual is our professional tax services partner. They are invaluable to ensure that our payroll tax processes are completed accurately and in a timely manner for all jurisdictions. They are able to quickly follow up on any inquiries from jurisdiction and ensure that our accounts are balanced and accurate. We also use OneSource Virtual as an AMS vendor providing support to our projects when our internal team does not have the capacity or expertise to take on a new project. Their thorough and accurate work is always according to our guidelines and they complete tasks in a timely manner. They are a true partner ensuring that we are successful.
  • Timely and Accurate Filings
  • Quick and Easy to understand responses to questions
  • Flexibility to support projects to keep our team on track with important initiatives
  • We have had positive experiences and have not yet experienced anything specific that calls for room for improvement

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  • Accurate and timely tax filings have reduced penalties that need to be paid
  • Accurate and timely tax filings have reduced our internal teams work to work out issues with jurisdictions
  • Their consultants allow our team to work on important business initiatives while still ensuring all projects move forward.
When we were evaluating OneSource Virtual for Tax processing we also reviewed our options with ADP. We made the decision to go with OneSource Virtual because they offer the flexibility to be able to support our overall Workday payroll processes (and honestly the entire system) if we need their assistance. ADP only offered payroll tax processing support.
We recognize how other providers allow for consulting services only if you purchase hours that expire within a set period of time (often quarterly). The flexibility OneSource Virtual offers to allow the purchase and use of hours during the entire life of your Workday contract is significantly critical for our team when we might need more Ad Hoc support over a longer duration instead of within a specific quarter.
OneSource Virtual is a true partner and helps us ensure we are meeting our business needs by being a partner that can count on to assist our team with many processes. They ensure we are on track for regular processes and can also help with bigger projects to ensure our team can focus on our business needs.
All of the team members we work with are exceptionally professional and provide excellent service.
We have had an excellent partnership with OneSource Virtual and for any Workday customer who is using US Payroll we would highly recommend their partnership to assist with your payroll tax services.

OneSource Virtual Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
To the best of my knowledge OneSource Virtual does not have premium support. If they do, I know we did not purchase it and their support is amazing. We are able to open cases and always get excellent response. Obviously some items take longer to resolve (especially it seems when they have to work with other agencies) BUT our reps at OneSource Virtual keep us informed every step of the way.
There have been multiple times in our relationship with OneSource Virtual that they have provided exceptional support. One specific instance was when I made a mistake that caused some incorrect information to be provided to the state as a part of the quarterly filing process. It took several areas of expertise at OneSource Virtual, but they helped me correct my mistake (and ensure I did not make a larger one) and also worked with the appropriate agency to determine the best way to correct the issue with them. It was really nice to be able to have back up to fix a mistake and work to make it less stressful.