OnRamp review from Smart Glazier Software
May 05, 2025

OnRamp review from Smart Glazier Software

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Start Up

Overall Satisfaction with OnRamp

We use OnRamp for both customer facing onboarding and internal project management. It allows us to more effectively request data from customers, review submissions, and empower customers to access key information from a single place rather than having endless emails to go through.

Pros

  • Timeline targets for task completion
  • Single portal for task review and submissions
  • Customer facing tasks, sub-tasks and instructions

Cons

  • Full management overview of all active projects in a Kansan style board would be good
  • Tracking internal ad hoc tasks for projects like customer reported bugs or features, would be great to have follow up targets and better ways to track allocations for these
  • Better way to return to a task overview after editing sub-task builders (at the moment it returns to the list and not the specific task or module)
  • It has probably saved me between 2-8 follow up emails and calls with customers on a project, easily accounting for 30minutes to 4 hours saved on projects where the typical billable time is 30 hours.
  • I would think that the improvement in own organisation and tracking follow up tasks/needs saves me at least a couple of hours on a project over its duration. Information is more accessible and I am kept on tasks more effectively
It is a bit finicky to navigate internally when moving between different projects views. It can also be a bit slow to respond to clicks in some fields, and showing updated content.
All of the others are internal only (or at least the features I have tried), and the key value for us with OnRamp is the customer facing portal. the internal project management and task tracking could be better when compared to other platforms - I probably still have a preference for Wrike or Asana personally for internal items

Do you think OnRamp delivers good value for the price?

Not sure

Are you happy with OnRamp's feature set?

Yes

Did OnRamp live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of OnRamp go as expected?

I wasn't involved with the implementation phase

Would you buy OnRamp again?

Yes

Requesting and collating customer data and submissions is awesome - they see exactly what we need and can work through in their own time. This has been a game changer for us. the timeline is awesome too. it is less appropriate for managing ad hoc tasks internally

Comments

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