Item: Ooma Office
Rating: 9
Author: Kenya Ramos, CRIS

Use Cases and Deployment Scope

Midwest ROI is currently using Ooma across our entire organization. It makes it so easy to transfer calls to users or ringing groups. Its so easy to use even while working from home.

Pros and Cons

Easy to use and set up.
Call logs by extensions.
Ringing groups makes our customer service better.
Getting voicemails via email make it easier to forward voicemails.

Ooma app can use improvements, it makes it hard to sign in.
When transferring calls directly to an external device I would prefer it gave more details on the call ID.
Offer BAA's - we would like to use the faxing function but can't since there are no BAA's offered to ensure HIPAA laws are being complied with.

Return on Investment

We are able to handle more calls thanks to switching to VoIP.

Alternatives Considered

Comcast VOIP

Ooma prices are competitive.

Support Rating

Ooma's customer service is great! Ooma has always answered my calls, in a reasonable time frame, and their knowledge on any issues I've had is excellent.

Key Insights

Do you think Ooma Office delivers good value for the price?

Yes

Are you happy with Ooma Office's feature set?

Yes

Did Ooma Office live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Ooma Office go as expected?

Yes

Would you buy Ooma Office again?

Yes

Great VoIP service it is a great solution as it is easy to configure and set up. However, I wouldn't use their faxing capabilities unless they can ensure they can protect the ePHI we would receive and/or send.

Great VoIP Service!

Overall Satisfaction with Ooma Office