Good value and features but unreliable service lately
April 25, 2025

Good value and features but unreliable service lately

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ooma Office

We use Ooma Office for our business phone services. This includes call transfers, schedules, text messaging, call recording, conferencing, and call reporting.

Pros

  • Call recording
  • Easy setup

Cons

  • Customer support
  • Notifiying users of network problems
  • Ooma Office has allowed us to easily add remote employees
Ooma Office was very easy to implement.

Do you think Ooma Office delivers good value for the price?

Yes

Are you happy with Ooma Office's feature set?

Yes

Did Ooma Office live up to sales and marketing promises?

Yes

Did implementation of Ooma Office go as expected?

Yes

Would you buy Ooma Office again?

No

We have used Ooma Office for over 5 years, and up until the last few months, it has been a great experience. However, in the last few months, there have been multiple service interruptions (at least once or twice per month). Their customer support during these times is almost impossible to reach and there is no good explanation of the problems.

Ooma Office Feature Ratings

9.3
Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
10
9.4
Answering rules
9
Call recording
10
Call park
8
Call screening
10
Message alerts
10
7.0
Audio conferencing
7
9.0
Mobile app for iOS
9
Mobile app for Android
9

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