Ooma Office has been great
Overall Satisfaction with Ooma Office
I have 2 phone lines for my business, with 2 desk phones. I also have the soft phone on my computers both at work and at home. Ooma Office also has an app that I loaded onto my cell phone. I have phone access everywhere that I am at all times. Ooma Office also has a texting platform, so I have business texts everywhere at all times. I often need to fax documents or receive faxes and Ooma Office comes with fax service. I also have a toll free number for customers that have not gone the Cell phone or VOIP route, that way they do not have to pay to call me. Call recording is a handy feature and I have used it many times to back up information given in a phone call.
Pros
- Text messaging
- call quality
- call recording
- soft phone and mobile app
Cons
- the soft phone app does not always keep up to date throughout the day, so I need to logout and back in to fix it
- I have difficulty with the Ooma Office online navigation, because it does so much
- I have saved money off other VOIP services
- I have saved money by not needing separate text service through work
- I have saved customers by having availabity beyond the normal business hours.
- During Covid, I was able to move my phone to my house and provide same level of service out of my house.
Ooma Office has more features and has had better call quality all for a lower price.
Do you think Ooma Office delivers good value for the price?
Yes
Are you happy with Ooma Office's feature set?
Yes
Did Ooma Office live up to sales and marketing promises?
Yes
Did implementation of Ooma Office go as expected?
Yes
Would you buy Ooma Office again?
Yes

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