Ooma Office has been great
April 29, 2025

Ooma Office has been great

Thomas Blake | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ooma Office

I have 2 phone lines for my business, with 2 desk phones. I also have the soft phone on my computers both at work and at home. Ooma Office also has an app that I loaded onto my cell phone. I have phone access everywhere that I am at all times. Ooma Office also has a texting platform, so I have business texts everywhere at all times. I often need to fax documents or receive faxes and Ooma Office comes with fax service. I also have a toll free number for customers that have not gone the Cell phone or VOIP route, that way they do not have to pay to call me. Call recording is a handy feature and I have used it many times to back up information given in a phone call.

Pros

  • Text messaging
  • call quality
  • call recording
  • soft phone and mobile app

Cons

  • the soft phone app does not always keep up to date throughout the day, so I need to logout and back in to fix it
  • I have difficulty with the Ooma Office online navigation, because it does so much
  • I have saved money off other VOIP services
  • I have saved money by not needing separate text service through work
  • I have saved customers by having availabity beyond the normal business hours.
  • During Covid, I was able to move my phone to my house and provide same level of service out of my house.
Ooma Office has been great, they have been better than the other 2 providers I have tried. In my experience, the call quality has also been better that the other providers.
Ooma Office has more features and has had better call quality all for a lower price.

Do you think Ooma Office delivers good value for the price?

Yes

Are you happy with Ooma Office's feature set?

Yes

Did Ooma Office live up to sales and marketing promises?

Yes

Did implementation of Ooma Office go as expected?

Yes

Would you buy Ooma Office again?

Yes

I have and will refer Ooma Office to other business owners. I found Ooma Office to be better than the other providers I have used.

Ooma Office Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
10
Call park
Not Rated
Call screening
Not Rated
Message alerts
10
Audio conferencing
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
10

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