Item: Ooma Office
Rating: 7
Author: Katherine Klaus

Overall Satisfaction with Ooma Office

Use Cases and Deployment Scope

Ooma office provides the phones and VOIP for our company phone needs. We have both physical phones and services through their mobile app where our office can both send and receive calls and messages. The service is internet based and does not require any hard line installations. We are a construction company of about 75 employees.

Pros and Cons

Pros

Mobile phone app
VOIP phone setup and connection
Easy to setup and get started
Customized office phone solutions

Cons

The service is not as good as expected even with a high speed internet connection
Calls are dropped
customer service and changes on the account can be difficult to make

Return on Investment

For the price, the investment is minimal when setting up an office phone solution,
we have used this and their mobile features instead of purchasing company phones for our staff.
Reduced cost instead of having a mobile phone plan

Usability

If I had to rate Ooma Office’s overall usability on a scale from 1 to 10, I’d give it a solid 9 out of 10.From my experience, the setup was incredibly straightforward — honestly one of the easiest systems I’ve ever rolled out for a small business. The dashboard is clean, user-friendly, and doesn’t take a tech-savvy person to navigate. Within a short time, our team was up and running without needing IT support.What I really appreciate is how intuitive the call handling features are — forwarding, voicemail, virtual receptionist — it’s all laid out in a way that just makes sense. Plus, the mobile app makes it super convenient to stay connected when I’m not in the office.

Alternatives Considered

We used Spectrum Business phones before switching to Ooma Office, and the difference in overall usability has been night and day. With Spectrum, the installation process was frustrating — it felt overly complicated, and getting support when we needed it was a constant headache. Even though it was a VoIP system too, it never really felt user-friendly, and we spent way too much time trying to troubleshoot basic setup and call handling issues.When we made the move to Ooma, it was a huge relief. The system was incredibly easy to install, and within a short time, our entire team was up and running with minimal hassle. The platform is intuitive, the mobile app works great, and most of the essential features are simple to manage even without tech expertise. Ooma has made our day-to-day communications smoother and more efficient overall.That said, it’s not perfect. One area where we’ve been a little disappointed is with call reliability — we do occasionally experience dropped calls, which can be frustrating. It’s not constant, but it’s something we’ve noticed and are hoping improves with time or updates.Even with that issue, we still prefer Ooma over Spectrum by a long shot.

Key Insights

Do you think Ooma Office delivers good value for the price?

Yes

Are you happy with Ooma Office's feature set?

Yes

Did Ooma Office live up to sales and marketing promises?

Yes

Did implementation of Ooma Office go as expected?

Yes

Would you buy Ooma Office again?

Yes

Likelihood to Recommend

It is easy to use and overall very good for the price. In an office setting of less than 50 people I would say is where it is most useful. There seems to be issues with some of the connections if you try to call externally to other phones as calls will drop occasionally.

Ooma Office Feature Ratings

Comments

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Ease of Setup and Use