Great solution for CX strategy!
Updated March 08, 2022

Great solution for CX strategy!

Anthony Malbrough | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Compute

Overall Satisfaction with Oracle Cloud Infrastructure

You can utilize the cloud infrastructure if you have CX customers where you can automate processes and allow customers to give feedback.
  • Automated processes
  • The focus on customer experience
  • Addressing issues quickly
  • Offer a lower cost for object storage services.
  • Growth and innovation
  • Offer a wide range of solutions instead of just minimal
  • Application development
  • Data integration
  • CRM systems
  • Low cost solutions
  • Speed and scalability
When customers are allowed to give feedback about their experience this makes the customer feel satisfied
Lower cost, faster and more powerful in terms of high-capacity apps, and has solutions to meet the need of a specific group of customers.

Do you think Oracle Cloud Infrastructure delivers good value for the price?

Yes

Are you happy with Oracle Cloud Infrastructure's feature set?

Yes

Did Oracle Cloud Infrastructure live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Oracle Cloud Infrastructure go as expected?

I wasn't involved with the implementation phase

Would you buy Oracle Cloud Infrastructure again?

Yes

In my work experience at ExxonMobil where there are CX customers, you can use Oracle cloud to help improve the relationship between customers and employees.

Oracle Cloud Infrastructure Feature Ratings

Service-level Agreement (SLA) uptime
8
Dynamic scaling
10
Elastic load balancing
7
Pre-configured templates
8
Monitoring tools
8
Pre-defined machine images
8
Operating system support
8
Security controls
8
Automation
9