Decent Blog Manager but Needs an Upgrade
Anonymous | TrustRadius Reviewer
August 10, 2018

Decent Blog Manager but Needs an Upgrade

Score 4 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Oracle CX Content (discontinued)

We use Oracle to host and manage our blog. We have various authors who submit content that we review and publish. Through Oracle, we are able to share longer, more in-depth stories about the company when our own site does not offer a blog capability. We have been using the platform for our blog for several years now.
  • It's easy for users to access and write, and there's a nice workflow to review any content before it gets published.
  • Permission levels are also nice so a random user cannot just post without a certain level of access.
  • If you are code savvy, it is nice to be able to access the code to make updates to the site. Not to worry, however, if you are not. There is a clear separation between the front end and the code, so those who aren't comfortable with the code don't have to worry about accidentally messing anything up.
  • At one point, we had two separate blogs, and they were great in helping us combine the two without losing any content or archived articles
  • Some of our authors have trouble figuring out how the workflow works. It takes a little bit of searching to find where to set a page for approval. They also have trouble locating where to schedule blogs to be published.
  • It's not the most user-friendly design. When you log in, it feels a bit dated and take a bit of time to get acclimated to where everything is located.
  • The organization of the backend code files seems very disorganized.
  • Finding any sort of tutorials, demos, site help is challenging.
  • Maybe the worst part is trying to contact customer support. There is a lengthy registration process for their separate support forum that requires approval. I've had a couple support instances there have been left unresolved and and closed without any offers why.
  • It has helped us share more fun, informative and interesting stories with our audience.
  • We have been able to link our stories to our social media to help share them and share more content that available and suggested on social media.
  • The interface isn't the most user-friendly and getting to customer support is a challenge. We've contemplated switching to a new service, but since we've been using it for so long, we worry switching to another platform may lose all of our current and archived content.
  • It's been a great place for our audience to get inspired and want to contribute to the blog as well and easily write an article within the platform that we can look over, edit and publish.
Oracle is great for a very basic blog. The look of ours was designed and built on the back end/code side, so I'm not sure if there are a lot of clean, modern templates like you see in a lot of blogs today to choose from or not. It has been great having a number of authors who can write content directly in the platform and then submit it to our content managers for scheduling and publishing. I think the biggest issue people may have with it is the look of the interface. It needs an update.

Oracle Content Marketing (Compendium), legacy Feature Ratings

Ideation
4
Approval workflows
10
Content collaboration
10
Content calendar
7
Network for content licensing/production
Not Rated
Content hub
7
Forms / Gated content
Not Rated
Embedded CTAs
7
Content distribution
8
Content promotion
Not Rated
Content automation
6
Audience profiling and targeting
6
Closed-loop tracking and reporting
Not Rated
Content performance analytics
6
Campaign optimization dashboard
5
Competitive analytics
6