Reliable and efficient crm solution
June 20, 2018

Reliable and efficient crm solution

Marcia Gibson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle CRM On Demand

Oracle CRM On Demand is widely used in our organization in various departments such as sales & marketing, support, and management. The support desk feature is used to manage communication within the company as well as between the company and other companies. We also use it to manage and share communications regarding leads, opportunities, cases, and clients from a central point.
  • Leads, opportunities, and client management
  • Support desk management
  • Sharing communications on leads and opportunities
  • Reporting and forecasting
  • User interface
  • User experience
  • Better clients management
  • Improved business to client communication
  • Automation of business processes
Oracle CRM On Demand is suitable for medium and large companies that require a software solution to manage the support desk, sales, and marketing, interdepartmental communications as well as B2B communications.

Oracle CRM On Demand Feature Ratings

Customer data management / contact management
9
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
9
Interaction tracking
10
Channel / partner relationship management
10
Case management
10
Call center management
10
Help desk management
10
Lead management
10
Email marketing
10
Task management
10
Billing and invoicing management
10
Reporting
10
Forecasting
10
Pipeline visualization
10
Customizable reports
10
Custom fields
9
Custom objects
9
Scripting environment
9
API for custom integration
9
Role-based user permissions
10
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
10
Compensation management
10
Mobile access
9