Solid reliable DNS provider with good feature-set.
September 17, 2018

Solid reliable DNS provider with good feature-set.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle Dyn Managed DNS

Dyn Managed DNS is being used as the primary of multiple DNS providers to host the key records for our business. DNS is managed by a central team but multiple internal teams manage their own access to sets of records. We make use of some of the proprietary features, such as Traffic Directors, but try and keep the use of features to a minimum.

Pros

  • Edge serving of DNS responses is a fairly core success of Dyn in the 9 years I have used them.
  • Feature-set is reasonably well developed, GeoDNS including IP/Client Subnet support.
  • Customer service is excellent and our technical account team have been good.

Cons

  • Too many legacy services are supported with different behavior methods, deprecating and merging features would be ideal. I.e Traffic Manager / Traffic Director should be collapsed.
  • The API is fragile and has always been a source of great concern and occasional consternation.
  • More interesting logging and metrics would be potentially interesting to explore.
  • Being able to merge 'advanced' services and also slave zone-files without excessive multi-zone complexity.
  • The outage in October 2016 was exceptionally painful for us.
  • Aside from the Outage in 2016, Dyn has been a reliable DNS provider.
Dyn DNS has a lovely simple zone-transfer / DNS response stack that I trust, very fast propagation and has proven a reliable stack. Dyn is also very cost competitive compared to some of their peers.
Others we examined had interesting features, but the gap to migrate from a zone-file based approach was high. For others the propagation is high.
One of the biggest industry problems I see is that there are no standards of 'advanced' features, with each provider implementing things slightly differently, making multi-vendor DNS difficult.
The folks we have had access to in the support team have been great, particularly Katie. Proactive notifications and collaboration has been great, particularly in the area of outage and security related matters.
The constructs of some of the advanced features are a difficult thing to wrap ones head around in places, documentation could do with being refreshed and made more detailed in places.
Simple DNS record serving, basic features/static responses.
As previously mentioned, some concerns over the overall API reliability to put it in the critical path for automation.

Comments

  • Kevin Armstrong | TrustRadius Reviewer
    Kevin Armstrong
    (Vendor Representative) commented 6 years ago
    Hi- Kevin Armstrong from Oracle Dyn and I am the Director of Customer Success here. Thanks for being a customer so long! I wanted to see if you were available to chat about the API and see if we can help. Please drop me a note any time at Kevin.d.armstrong@oracle.com. Thanks!

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