Take Social to the next level
March 29, 2018

Take Social to the next level

Rhianna Albert | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Oracle Social Marketing
  • Oracle Social Engagement & Monitoring

Overall Satisfaction with Oracle Social Cloud

We are an implementation firm who has been trained to implement SRM. Primarily our customers use it to monitor and manage social channels, integrate to Service Cloud or Marketing Cloud as well.
  • Social Monitoring
  • Social engagement
  • Built in connectors with key Oracle Cloud Apps
  • Best to be integrated with a marketing solution to get full ROI
Very well suited for any company looking to take their social interaction either from a lead gen or service and support and marketing perspective to the next level. This is a scalable enterprise solution.

Oracle Social Cloud Support

I think support is always a struggle for every company. A balance between responding quickly and quality.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
None